Intelligent Complaints.
Happier Customers.
Stronger Insurance.
LuMay SMART Insurance AI Hub transforms every customer interaction into actionable intelligence with real-time detection, sentiment analysis, and escalation management.
AI-Powered
Detect, analyze & act in real-time
Omnichannel
Voice, chat, email, WhatsApp & more
Enterprise Ready
Secure, scalable & compliant
Built for Insurers. Powered by AI.
Complaint Intelligence
Automatically detect, classify & prioritize complaints across all channels.
Sentiment Analysis
Understand customer sentiment and emotion to identify dissatisfaction early.
Escalation Management
Predict escalation risk and alert agents & supervisors before it's too late.
SLA Monitoring
Monitor SLA deadlines, predict breaches and ensure timely resolution.
Root Cause Analytics
Identify recurring issues and systemic problems with AI-driven analytics.
Agent Assist
Real-time AI suggestions, responses and knowledge during interactions.
Transform Every Interaction Into Better Outcomes.
Improve Customer Experience
Resolve issues faster and increase customer satisfaction.
Reduce Operational Risk
Detect risks early and prevent SLA or compliance breaches.
Drive Business Insights
Uncover trends and pain points across products and channels.
Ensure Compliance
Maintain audit trails and meet regulatory requirements.
Ready to Transform Your Customer Experience?
Join LuMay Insurance and leading insurers in the region who are using AI to deliver exceptional service and operational excellence.